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Career pathway

Bank Worker

OSCA 531131·ANZSCO 552111

Employed

43,900

Part-time share

28.1%

Female share

65.3%

Median age

38 yrs

Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.

Bank Worker is a job in Australia. The job figures on this page come from Jobs and Skills Australia and the ABS Census, where they are published. The courses listed here lead to this job. Compare the fee, study mode, length, place, and how to get in before you enquire.

Courses linked to this job include Certificate IV in Banking Services.

Jobs, part-time share, age, and pay appear on this page only when Jobs and Skills Australia or the ABS has published them for Bank Worker. A blank is a missing figure, not a pay of zero. The courses below are linked to this job. Open one to compare the fee, study mode, length, campus, and how to get in.

There is no single national fee or length for training that leads to Bank Worker. Each provider sets its own price, study mode, and entry rules. Those rules can include past study, an English level, work experience, or an interview. Check the AQF level, and whether you study in Australia or online, before you enquire.

About this career

Performs a range of duties for a bank, building society, credit union or other financial institution in person, over the phone or online, including customer service, cash reconciliations, loans and other services.

What they typically do

  • Identifies customer needs and responds to customer enquiries on banking products, policies and services
  • Assists customers with opening and closing accounts, updating account information, preparing documentation and online banking
  • Ensures customers' forms are filled in correctly and checks customer identification documents
  • Verifies records and receipts, reconciles cash balances, and identifies unusual transactions and behaviour
  • Processes applications and payments of loans and mortgages, credit cards, term deposits, saving accounts and international money transfers
  • Explains and promotes bank services and products to customers and refers them to appropriate financial services

Where they work

Financial and Insurance Services

Qualification pathways

These accredited qualifications can lead to a career as a Bank Worker.