Call Or Contact Centre Manager
OSCA 172131·ANZSCO 149211
3,700
9.7%
41.2%
42 yrs
Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.
Pay and some job figures are hidden for this job. Jobs and Skills Australia and the ABS do not publish figures for small groups, often under 50 people, or they change the figures to protect privacy. A blank means the figure is not published. It does not mean zero.
Call Or Contact Centre Manager is a job in Australia. The job figures on this page come from Jobs and Skills Australia and the ABS Census, where they are published. The courses listed here lead to this job. Compare the fee, study mode, length, place, and how to get in before you enquire.
Jobs, part-time share, age, and pay appear on this page only when Jobs and Skills Australia or the ABS has published them for Call Or Contact Centre Manager. A blank is a missing figure, not a pay of zero. The courses below are linked to this job. Open one to compare the fee, study mode, length, campus, and how to get in.
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About this career
Organises and controls the operations of a call or contact centre.
What they typically do
- Manages teams of Call or Contact Centre Operators
- Oversees performance and development of call or contact centre team members
- Monitors and evaluates call or contact centre performance metrics, including sales rates, costs and customer service quality
- Implements improvements based on data analysis
- Reports on business activities, workforce planning and budgeting within the call or contact centre
- Liaises with sales, service and supplier agents, and maintains related databases
- Develops and reviews call or contact centre polices, programs and procedures
Where they work
States and territories
Share of workers by location
Qualification pathways
These accredited qualifications can lead to a career as a Call Or Contact Centre Manager.
No qualification pathways published on training.gov.au yet.