Call Or Contact Centre Operator
OSCA 551131·ANZSCO 541112
40,200
35.1%
69.7%
34 yrs
Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.
Pay and some job figures are hidden for this job. Jobs and Skills Australia and the ABS do not publish figures for small groups, often under 50 people, or they change the figures to protect privacy. A blank means the figure is not published. It does not mean zero.
Call Or Contact Centre Operator is a job in Australia. The job figures on this page come from Jobs and Skills Australia and the ABS Census, where they are published. The courses listed here lead to this job. Compare the fee, study mode, length, place, and how to get in before you enquire.
Jobs, part-time share, age, and pay appear on this page only when Jobs and Skills Australia or the ABS has published them for Call Or Contact Centre Operator. A blank is a missing figure, not a pay of zero. The courses below are linked to this job. Open one to compare the fee, study mode, length, campus, and how to get in.
There is no single national fee or length for training that leads to Call Or Contact Centre Operator. Each provider sets its own price, study mode, and entry rules. Those rules can include past study, an English level, work experience, or an interview. Check the AQF level, and whether you study in Australia or online, before you enquire.
About this career
Answers customer telephone, internet and email enquiries about goods and services, and promotes the goods and services.
What they typically do
- Answers incoming calls, emails and messages, and assists customers with their specific enquiries
- Provides step-by-step guidance or instructions using established manuals and guides to help customers navigate through issues
- Identifies and escalates complex or unresolved issues to appropriate departments or supervisors
- Records and updates customer information, enquiries and interactions in the company's database
- Provides additional information about the goods and services on offer to create further interest
- Arranges the dispatch of goods, information kits and brochures to customers and interested parties
Where they work
States and territories
Share of workers by location
Qualification pathways
These accredited qualifications can lead to a career as a Call Or Contact Centre Operator.
No qualification pathways published on training.gov.au yet.