Call Or Contact Centre Operator
ANZSCO 541112
36,100
35%
69%
34 yrs
Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.
Salary and some workforce figures are suppressed for this occupation because Jobs and Skills Australia / the ABS do not publish estimates for small populations (typically fewer than 50 employed people) or because the figures have been perturbed for privacy. They are shown as unavailable rather than zero.
About this career
Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.
What they typically do
- Answers incoming calls, emails and messages, and assists customers with their specific inquiries.
- Identifies requirements and records information into computer systems.
- Creates further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer.
- Updates databases to reflect changes to the status of customers and prospective customers.
- Arranges the dispatch of goods, information kits and brochures to customers and interested parties.
- Undertakes clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact.
- Issues invoices and receives electronic payments for goods and services provided.
States and territories
Share of workers by location
Qualification pathways
These accredited qualifications can lead to a career as a Call Or Contact Centre Operator.
No qualification pathways published on training.gov.au yet.