Call or Contact Centre Workers
ANZSCO 5411
28,500
22%
64%
$1,414
36 yrs
Declining
Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.
Call or Contact Centre Workers is a job in Australia. The job figures on this page come from Jobs and Skills Australia and the ABS Census, where they are published. The courses listed here lead to this job. Compare the fee, study mode, length, place, and how to get in before you enquire.
Jobs and Skills Australia rates the job outlook as Declining.
Jobs, part-time share, age, and pay appear on this page only when Jobs and Skills Australia or the ABS has published them for Call or Contact Centre Workers. A blank is a missing figure, not a pay of zero. The courses below are linked to this job. Open one to compare the fee, study mode, length, campus, and how to get in.
There is no single national fee or length for training that leads to Call or Contact Centre Workers. Each provider sets its own price, study mode, and entry rules. Those rules can include past study, an English level, work experience, or an interview. Check the AQF level, and whether you study in Australia or online, before you enquire.
About this career
Call or Contact Centre Workers respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.
What they typically do
- Answering incoming calls, emails and messages, and assisting customers with their specific inquiries
- Identifying requirements and recording information into computer systems
- Coaching staff and assisting call centre operators to resolve problems and customer inquiries
- Developing rosters and managing staff numbers to meet work flows
- Listening to calls conducted by call centre operators and providing performance feedback
- Monitoring and timing calls
- Creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
- Updating databases to reflect changes to the status of customers and prospective customers
- Arranging the despatch of goods, information kits and brochures to customers and interested parties
- Undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
- Issuing invoices and receiving electronic payments for goods and services provided
States and territories
Share of workers by location
Qualification pathways
These accredited qualifications can lead to a career as a Call or Contact Centre Workers.
No qualification pathways published on training.gov.au yet.