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Career pathway

Ict Customer Support Officer

OSCA 314231·ANZSCO 313112

Employed

48,800

Part-time share

16.3%

Female share

20.5%

Median age

38 yrs

Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.

Pay and some job figures are hidden for this job. Jobs and Skills Australia and the ABS do not publish figures for small groups, often under 50 people, or they change the figures to protect privacy. A blank means the figure is not published. It does not mean zero.

Ict Customer Support Officer is a job in Australia. The job figures on this page come from Jobs and Skills Australia and the ABS Census, where they are published. The courses listed here lead to this job. Compare the fee, study mode, length, place, and how to get in before you enquire.

Courses linked to this job include Diploma of Enterprise Architecture Practice and Certificate III in Information Technology.

Jobs, part-time share, age, and pay appear on this page only when Jobs and Skills Australia or the ABS has published them for Ict Customer Support Officer. A blank is a missing figure, not a pay of zero. The courses below are linked to this job. Open one to compare the fee, study mode, length, campus, and how to get in.

There is no single national fee or length for training that leads to Ict Customer Support Officer. Each provider sets its own price, study mode, and entry rules. Those rules can include past study, an English level, work experience, or an interview. Check the AQF level, and whether you study in Australia or online, before you enquire.

About this career

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.

What they typically do

  • Supports customers in resolving technical incidents with computer hardware and software
  • Installs and deploys software to meet customer needs
  • Diagnoses, troubleshoots and resolves connectivity issues
  • Provides basic user training on computer hardware and software

Where they work

Professional, Scientific and Technical Services

States and territories

Share of workers by location

NSW
33.3%
VIC
27.5%
QLD
17.3%
WA
8.8%
SA
6.5%
ACT
3.9%
TAS
1.9%
NT
0.8%

Qualification pathways

These accredited qualifications can lead to a career as an Ict Customer Support Officer.

  • Diploma of Enterprise Architecture Practice

    DEF50217 · AQF 5 · 1 providers

    View qualification
  • Certificate III in Information Technology

    ICT30120 · AQF 3 · 147 providers

    View qualification