Ict Customer Support Officer
ANZSCO 313112
46,200
17%
21%
38 yrs
Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.
Salary and some workforce figures are suppressed for this occupation because Jobs and Skills Australia / the ABS do not publish estimates for small populations (typically fewer than 50 employed people) or because the figures have been perturbed for privacy. They are shown as unavailable rather than zero.
About this career
ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.
What they typically do
- Determines software and hardware requirements to provide solutions to problems.
- Responds to queries on software and hardware problems.
- Installs and downloads appropriate software.
- Adapts existing programs to meet users' requirements.
- Ensures efficient use of applications and equipment.
- Implements computer networks, designs and maintains websites.
- Repairs/replaces peripheral equipment such as terminals, printer and modems.
- May work in call centre.
- Computer systems technicians assemble, install, maintain and repair computer hardware, software and related equipment.
States and territories
Share of workers by location
Qualification pathways
These accredited qualifications can lead to a career as an Ict Customer Support Officer.
- View qualification
Diploma of Enterprise Architecture Practice
DEF50217 · AQF 5 · 1 providers
- View qualification
Certificate III in Information Technology
ICT30120 · AQF 3 · 147 providers