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Career pathway

Receptionist (General)

ANZSCO 542111

Employed

70,900

Part-time share

52%

Female share

94%

Median age

37 yrs

Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.

Salary and some workforce figures are suppressed for this occupation because Jobs and Skills Australia / the ABS do not publish estimates for small populations (typically fewer than 50 employed people) or because the figures have been perturbed for privacy. They are shown as unavailable rather than zero.

About this career

Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

What they typically do

  • Greets and welcomes visitors, and directs them to the appropriate person.
  • Arranges and records details of appointments.
  • Answers inquiries and provides information on the goods, services and activities of the organisation.
  • Answers, connects and transfers telephone calls.
  • Receives and resolves complaints from clients and the public.
  • Receives and distributes correspondence, facsimile messages and deliveries.
  • Maintains the reception area.
  • Advises on and arranges reservations and accommodation.
  • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

States and territories

Share of workers by location

NSW
28.5%
VIC
25.4%
QLD
22.5%
WA
11.7%
SA
7.2%
TAS
2.1%
ACT
1.6%
NT
1.1%

Qualification pathways

These accredited qualifications can lead to a career as a Receptionist (General).