Receptionists

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

• Greeting and welcoming visitors, and directing them to the appropriate person
• Arranging and recording details of appointments
• Answering inquiries and providing information on the goods, services and activities of the organisation
• Answering, connecting and transferring telephone calls
• Receiving and resolving complaints from clients and the public
• Receiving and distributing correspondence, facsimile messages and deliveries
• Maintaining the reception area
• Advising on and arranging reservations and accommodation
• May perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying