Retail Supervisors

Retail Supervisors supervise and coordinate the activities of retail sales workers.

• Ensuring that customers receive prompt service and quality goods and services
• Responding to customers' inquiries and complaints about goods and services
• Planning and preparing work schedules and assigning staff to specific duties
• Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• Instructing staff on how to handle difficult and complicated sales procedures
• Examining returned goods and deciding on appropriate action
• Taking inventory of goods for sale and ordering new stock
• Ensuring that goods and services are correctly priced and displayed
• Ensuring safety and security procedures are enforced