Switchboard Operators
ANZSCO 5616
2,600
16%
68%
49 yrs
Growing
Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.
Pay and some job figures are hidden for this job. Jobs and Skills Australia and the ABS do not publish figures for small groups, often under 50 people, or they change the figures to protect privacy. A blank means the figure is not published. It does not mean zero.
Switchboard Operators is a job in Australia. The job figures on this page come from Jobs and Skills Australia and the ABS Census, where they are published. The courses listed here lead to this job. Compare the fee, study mode, length, place, and how to get in before you enquire.
Jobs and Skills Australia rates the job outlook as Growing.
Jobs, part-time share, age, and pay appear on this page only when Jobs and Skills Australia or the ABS has published them for Switchboard Operators. A blank is a missing figure, not a pay of zero. The courses below are linked to this job. Open one to compare the fee, study mode, length, campus, and how to get in.
There is no single national fee or length for training that leads to Switchboard Operators. Each provider sets its own price, study mode, and entry rules. Those rules can include past study, an English level, work experience, or an interview. Check the AQF level, and whether you study in Australia or online, before you enquire.
About this career
Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
What they typically do
- Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- Responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- Investigating operating system problems and informing maintenance services
- Alerting emergency services when required
- Recording details and determining charges for designated types of calls
- May monitor the efficiency of systems and maintain service sampling records
States and territories
Share of workers by location
Qualification pathways
These accredited qualifications can lead to a career as a Switchboard Operators.
No qualification pathways published on training.gov.au yet.