Certificate III in Aviation (Ground Operations and Service)

Manage human factors and situational awareness in an aviation operational environment

Apply aircraft safety procedures

Apply aviation work health and safety procedures

Implement regulations and policies during aviation safety and service operations

Work effectively in the aviation industry

Contribute to the achievement of on-time performance standards

Maintain security awareness and vigilance in an aviation workplace

Process workplace documentation

Apply awareness of dangerous goods and hazardous materials requirements

Apply quality systems

Undertake emergency response action to a security threat

Drive on the airside

Package dangerous goods for air transport

Conduct baggage handling operations

Accept dangerous goods for air transport

Operate aeronautical radio

Conduct radio procedures in an aviation operational environment

Manage human factors in flight dispatch operations

Marshal aircraft

Manage aircraft performance and load

Implement instrument flight rules planning procedures

Advise on major services and attractions at aviation destinations

Provide quality customer service

Check in aircraft passengers

Provide assistance to transit and arriving passengers

Manage a check-in queue

Complete aircraft dispatch duties

Plan an aircraft load

Manage disruptive behaviour and unlawful interference with aviation

Apply and monitor aviation workplace security procedures

Service customer airline contracts

Operate an aerobridge

Operate baggage tug

Operate aircraft refuelling nozzle

Operate aircraft embarkation and disembarkation equipment

Operate ramp equipment

Operate aircraft push-out tug

Refuel aircraft

Defuel aircraft

Coordinate aircraft movements and storage

Supervise aircraft refuelling

Apply aeronautical knowledge and civil air law to flight dispatch operations

Monitor flight performance

Deliver and monitor a service to customers

Contribute to effective workplace relationships

Support operational plan

Provide workplace information and resourcing plans

Contribute to team effectiveness

Support effective workplace relationships

Maintain business resources

Deliver and monitor a service to customers

Coordinate business operational plans

Work in a team

Provide first aid

Provide First Aid

Process reservations

Process travel-related documentation

Use a computerised reservations or operations system

Source airfares for domestic flights

Construct normal international airfares

Construct promotional international airfares

Construct advanced international airfares

Book tourism products and process documentation

Use a computerised reservations or operations system

Source airfares and issue tickets for domestic flights

Construct international airfares

Construct advanced international airfares

Complete receival and despatch documentation

Transfer cargo

Secure cargo

Transfer cargo

Complete receival/despatch documentation

Drive heavy rigid vehicle

Drive heavy combination vehicle

Operate coach/bus

Operate vehicle carrying special loads

Identify and label explosives/dangerous goods

Consolidate manifest documentation

Maintain freight records

Calculate mass, area and quantify dimensions

Estimate/calculate mass, area and quantify dimensions

Prepare workplace documents

Consolidate manifest documentation

Maintain freight records

Lead a work team

Lead a work team or group

Use infotechnology devices in the workplace

Advise on and construct fares for customers

Advise on and construct fares for customers