Certificate IV in Financial Services

Conduct work according to professional practices in the financial services industry

Organise meetings

Work within compliance frameworks

Make a presentation

Make presentations

Organise and monitor the operation of compliance management system

Implement processes for the management of a breach in compliance requirements

Promote compliance with legislation

Survey stakeholders to gather and record information

Coordinate implementation of customer service strategies

Implement customer service standards

Manage budgets and financial plans

Analyse financial reports and budgets

Implement workplace information system

Analyse and present research information

Coordinate workplace information systems

Maintain and monitor digital information and records

Develop and use complex spreadsheets

Lead effective workplace relationships

Lead team effectiveness

Demonstrate leadership in the workplace

Lead effective workplace relationships

Lead team effectiveness

Identify and apply the legal framework

Apply the principles of contract law

Show leadership in the workplace

Implement continuous improvement

Apply business risk management processes

Implement customer service strategies

Organise business meetings

Develop personal work priorities

Apply project quality management techniques

Apply project cost management techniques

Apply project risk management techniques

Apply project risk management techniques

Build client relationships and business networks

Analyse and present research information

Monitor and maintain records in an online environment

Identify risk and apply risk management processes

Manage a small team

Implement continuous improvement

Design and produce complex spreadsheets

Build and maintain business relationships

Contribute to WHS risk management

Develop work priorities

Maintain inventory records

Prepare operational budgets

Make decisions in a legal context

Establish client relationship and analyse needs

Provide personal advice on non-relevant financial products

Provide Tier 2 general advice in general insurance

Provide Tier 2 personal advice in general insurance

Coordinate a small business customer portfolio

Align banking products with the needs of small business customers

Provide services in a Business Transaction Centre

Coordinate small business customer portfolios

Align banking products with the needs of small business customers

Provide services in a Business Transaction Centre

Promote mobile banking services

Provide mobile banking sales and services

Manage mobile lending services

Assess credit applications

Establish and maintain appropriate security

Manage and recover bad and doubtful debts

Utilise the legal process to recover outstanding debt

Manage overdue customer accounts

Establish and maintain appropriate security options for credit facilities

Manage and recover bad and doubtful debts

Manage overdue customer accounts

Promote understanding of the role and effective use of consumer credit

Promote client understanding of the role and effective use of consumer credit

Participate in negotiations

Resolve disputes

Deliver a professional service to customers

Participate in negotiations

Resolve disputes

Be MoneySmart through a career in small business

Determine financial requirements of small businesses

Develop and maintain knowledge of financial markets products

Interpret financial markets information

Perform reconciliations

Comply with financial services regulation and industry codes of practice

Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Apply and maintain knowledge of financial products and services

Conduct product research to support recommendations

Identify situations requiring complex ethical decision making

Apply ethical frameworks and principles to make and act upon decisions

Conduct financial product research to support product recommendations

Identify and apply complex ethical decision making to workplace situations

Apply ethical frameworks and principles to make and act upon decisions

Identify and manage individuals experiencing hardship

Conduct individual work within a compliance framework

Collect, assess and use information

Apply risk management strategies to own work

Sell financial products and services

Implement a sales plan

Prospect for new clients

Identify and provide initial information to potential new clients

Provide information on financial products and services to clients

Implement promotional strategies for financial products and services

Provide specialist retirement income stream information to clients

Establish and administer retirement income streams

Terminate retirement income streams

Determine impact of social security entitlements on retirement income

Apply knowledge of retirement planning issues when dealing with clients

Develop and apply knowledge of aged care

Provide retirement income stream information to superannuation clients

Establish and administer retirement income streams

Provide knowledge of retirement planning issues when dealing with superannuation clients

Terminate retirement income streams

Determine impact of social security entitlements on retirement income

Develop and provide knowledge of aged care to superannuation clients

Establish and maintain payroll systems

Establish and maintain payroll systems

Plan, organise and facilitate learning in the workplace

Mentor in the workplace