Certificate III in Rail Customer Service

Manage conflict

Apply awareness of railway fundamentals

Complete workplace documents

Apply local incident response procedures

Apply positive behaviours in the workplace

Provide customer service in rail operations

Deliver and monitor a service to customers

Organise personal work priorities

Provide basic emergency life support

Provide First Aid

Operate as part of an emergency control organisation

Respond and rectify rail traffic autonomous operations

Close down rail traffic from autonomous operations

Set up rail traffic for autonomous operation

Identify and respond to signals and trackside signs

Apply safety critical communications in the rail environment

Recognise the impact of human capabilities/limitations on human performance in a rail environment

Safely access the rail corridor

Follow work health and safety procedures

Perform lookout duties

Apply fatigue management strategies

Apply awareness of safeworking rules and regulations

Implement and monitor work health and safety procedures

Apply safeworking rules and regulations to rail functions

Lead a work team

Operate signal panel or equipment

Maintain security of railway property and revenue

Provide revenue protection measures

Manage disruptive and/or unlawful behaviour

Advise on and construct fares for customers

Ensure the confidentiality, privacy and security of customer information

Participate in environmentally sustainable work practices

Clip and secure points