Skill set — not a full qualificationMeets a licensing requirementSIR training package
Implement social media and online customer engagement
SIRSS00019·Source: training.gov.au
About this skill set
A set of operational skills to implement the use of social media and other online platforms for business purposes, to maintain ethical and professional standards when using social media for an organisation or business, and to determine the effectiveness of tools in engaging customers.This Skill Set is designed for use across industries.
Licensing / regulatory information
Self-employed individuals, and owners and employees of any type of micro, small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.
Skill set requirements
4 units of competency