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Career pathway

Call, Contact Centre and Customer Service Managers

ANZSCO 1492

Employed

38,500

Part-time share

8%

Female share

43%

Median weekly earnings

$2,206

Median age

42 yrs

Employment outlook

Declining

Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.

Call, Contact Centre and Customer Service Managers is a job in Australia. The job figures on this page come from Jobs and Skills Australia and the ABS Census, where they are published. The courses listed here lead to this job. Compare the fee, study mode, length, place, and how to get in before you enquire.

Courses linked to this job include Course in Management of Licensed Premises, Diploma of Government Security, Certificate IV in Automotive Management, and Diploma of Automotive Management.

Jobs and Skills Australia rates the job outlook as Declining.

Jobs, part-time share, age, and pay appear on this page only when Jobs and Skills Australia or the ABS has published them for Call, Contact Centre and Customer Service Managers. A blank is a missing figure, not a pay of zero. The courses below are linked to this job. Open one to compare the fee, study mode, length, campus, and how to get in.

There is no single national fee or length for training that leads to Call, Contact Centre and Customer Service Managers. Each provider sets its own price, study mode, and entry rules. Those rules can include past study, an English level, work experience, or an interview. Check the AQF level, and whether you study in Australia or online, before you enquire.

About this career

Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

What they typically do

  • Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • Ensuring operational efficiency within a call centre
  • Providing direction and feedback to team members and assisting with recruitment
  • Managing, motivating and developing staff providing customer services
  • Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
  • May work in a call centre

States and territories

Share of workers by location

NSW
33.2%
VIC
30%
QLD
17.9%
WA
9.6%
SA
5.6%
TAS
1.5%
ACT
1.3%
NT
0.8%

Qualification pathways

These accredited qualifications can lead to a career as a Call, Contact Centre and Customer Service Managers.