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Career pathway

Customer Service Manager

OSCA 172132·ANZSCO 149212

Employed

46,600

Part-time share

13.1%

Female share

50.3%

Median age

42 yrs

Source: Jobs and Skills Australia · ABS 2021 Census of Population and Housing.

Pay and some job figures are hidden for this job. Jobs and Skills Australia and the ABS do not publish figures for small groups, often under 50 people, or they change the figures to protect privacy. A blank means the figure is not published. It does not mean zero.

Customer Service Manager is a job in Australia. The job figures on this page come from Jobs and Skills Australia and the ABS Census, where they are published. The courses listed here lead to this job. Compare the fee, study mode, length, place, and how to get in before you enquire.

Courses linked to this job include Course in Management of Licensed Premises, Diploma of Government Security, Certificate IV in Automotive Management, and Diploma of Automotive Management.

Jobs, part-time share, age, and pay appear on this page only when Jobs and Skills Australia or the ABS has published them for Customer Service Manager. A blank is a missing figure, not a pay of zero. The courses below are linked to this job. Open one to compare the fee, study mode, length, campus, and how to get in.

There is no single national fee or length for training that leads to Customer Service Manager. Each provider sets its own price, study mode, and entry rules. Those rules can include past study, an English level, work experience, or an interview. Check the AQF level, and whether you study in Australia or online, before you enquire.

About this career

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

What they typically do

  • Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
  • Manages and trains staff providing customer services
  • Plans and implements after-sales services to handle complaints, refund requests and other feedback
  • Liaises with other organisational units, service agents and customers to identify and respond to customer expectations

Where they work

Retail Trade

States and territories

Share of workers by location

NSW
36.1%
VIC
27.1%
QLD
17.8%
WA
8.9%
SA
6.1%
ACT
1.7%
TAS
1.5%
NT
0.7%

Qualification pathways

These accredited qualifications can lead to a career as a Customer Service Manager.