AQF Level 2Domestic students onlyManagement and commerce

Certificate II in Workplace Skills

BSB20120

Australian College of Technology and Business Pty Ltd in QLD offers Certificate II in Workplace Skills (BSB20120), a nationally recognised AQF Level 2 qualification.

Australian College of Technology and Business Pty Ltd

Tier 2

Private RTO · QLD

4.6· 38 reviews

Domestic fee · Full qualification

ATAR requirement: No ATAR — entry by application

Career outcome

Mapped ANZSCO occupation

General ClerkANZSCO 531111
General ClerksANZSCO 5311

Subjects & units of competency

5 core units · 16 electives available

Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.

Core units

· All core units must be completed

BSBCMM211
Apply communication skills
CORE
BSBOPS201
Work effectively in business environments
CORE
BSBPEF202
Plan and apply time management
CORE
BSBSUS211
Participate in sustainable work practices
CORE
BSBWHS211
Contribute to the health and safety of self and others
CORE

Group Electives

· select units from this group to complete the qualification

BSBCRT201
Develop and apply thinking and problem solving skills
ELECTIVE
BSBDAT201
Collect and record data
ELECTIVE
BSBFIN301
Process financial transactions
ELECTIVE
BSBOPS202
Engage with customers
ELECTIVE
BSBOPS203
Deliver a service to customers
ELECTIVE
BSBOPS306
Record stakeholder interactions
ELECTIVE
BSBPEF101
Plan and prepare for work readiness
ELECTIVE
BSBPEF201
Support personal wellbeing in the workplace
ELECTIVE
BSBPEF302
Develop self-awareness
ELECTIVE
BSBTEC101
Operate digital devices
ELECTIVE
BSBTEC201
Use business software applications
ELECTIVE
BSBTEC202
Use digital technologies to communicate in a work environment
ELECTIVE
BSBTEC203
Research using the internet
ELECTIVE
BSBTWK201
Work effectively with others
ELECTIVE
SIRXCEG002
Assist with customer difficulties
ELECTIVE
SIRXPDK001
Advise on products and services
ELECTIVE