Certificate II in Workplace Skills
BSB20120
Sero Institute in NSW offers Certificate II in Workplace Skills (BSB20120), a nationally recognised AQF Level 2 qualification.
Sero Institute
Tier 2Private RTO · NSW
4.3· 12 reviews
Domestic fee · Full qualification
- ATAR requirement
- No ATAR — entry by application
Career outcome
Mapped ANZSCO occupation
- General ClerkANZSCO 531111
- General ClerksANZSCO 5311
Subjects & units of competency
5 core units · 16 electives available
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
Core units
· All core units must be completedGroup Electives
· select units from this group to complete the qualification- BSBCRT201
Develop and apply thinking and problem solving skills
ELECTIVE - BSBDAT201
Collect and record data
ELECTIVE - BSBFIN301
Process financial transactions
ELECTIVE - BSBOPS202
Engage with customers
ELECTIVE - BSBOPS203
Deliver a service to customers
ELECTIVE - BSBOPS306
Record stakeholder interactions
ELECTIVE - BSBPEF101
Plan and prepare for work readiness
ELECTIVE - BSBPEF201
Support personal wellbeing in the workplace
ELECTIVE - BSBPEF302
Develop self-awareness
ELECTIVE - BSBTEC101
Operate digital devices
ELECTIVE - BSBTEC201
Use business software applications
ELECTIVE - BSBTEC202
Use digital technologies to communicate in a work environment
ELECTIVE - BSBTEC203
Research using the internet
ELECTIVE - BSBTWK201
Work effectively with others
ELECTIVE - SIRXCEG002
Assist with customer difficulties
ELECTIVE - SIRXPDK001
Advise on products and services
ELECTIVE