Management and commerce · AQF Level 3
Certificate III in Rail Customer Service
TLI33122
Course overview
Certificate III in Rail Customer Service (TLI33122) is an AQF level 3 course in Management and commerce. This page lists who teaches it. You can compare the fee, the place, how you study, and how to get in.
3 providers list this course in NSW and VIC.
Entry requirements are set by each provider. They can include past study, an English level, work experience, or an interview. Open a listing to see the length, the fee, the campus, and how to ask that provider.
Each provider sets the fee for Certificate III in Rail Customer Service. A listing can show a local price, an overseas price, or both. A funded or fee-free place is there only when that provider offers one. It can depend on where you live and what you have studied before.
Filter by state, study mode, and funding. Then sort by rating, fee, length, or name. Open a listing to see the campus and how to ask about Certificate III in Rail Customer Service.
What you'll learn
The study plan includes Manage conflict, Apply awareness of railway fundamentals, Complete workplace documents, Apply local incident response procedures, Apply positive behaviours in the workplace, and Provide customer service in rail operations.
Career outcomes
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Providers offering this course
Showing 3 of 3
Units of competency in this qualification
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
- Unit of competencyCORE
Manage conflict
SITXCOM010
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Apply awareness of railway fundamentals
TLIB3118
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Complete workplace documents
TLIE3022
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Apply local incident response procedures
TLIF3085
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Apply positive behaviours in the workplace
TLIG3003
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Provide customer service in rail operations
TLII3022
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Deliver and monitor a service to customers
BSBOPS304
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Organise personal work priorities
BSBPEF301
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide basic emergency life support
HLTAID010
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide First Aid
HLTAID011
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Operate as part of an emergency control organisation
PUAFER005
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Respond and rectify rail traffic autonomous operations
TLIB0007
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Close down rail traffic from autonomous operations
TLIC0005
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Set up rail traffic for autonomous operation
TLIC0006
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Identify and respond to signals and trackside signs
TLIC0016
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply safety critical communications in the rail environment
TLIF0008
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Recognise the impact of human capabilities/limitations on human performance in a rail environment
TLIF0015
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Safely access the rail corridor
TLIF0020
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Follow work health and safety procedures
TLIF0025
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Perform lookout duties
TLIF0027
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply fatigue management strategies
TLIF2010
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply awareness of safeworking rules and regulations
TLIF2062
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Implement and monitor work health and safety procedures
TLIF3003
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply safeworking rules and regulations to rail functions
TLIF3058
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Lead a work team
TLIG0002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Operate signal panel or equipment
TLIL3072
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Maintain security of railway property and revenue
TLIO0004
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide revenue protection measures
TLIO0005
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Manage disruptive and/or unlawful behaviour
TLIO3012
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Advise on and construct fares for customers
TLIP0002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Ensure the confidentiality, privacy and security of customer information
TLIP0003
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Participate in environmentally sustainable work practices
TLIU2012
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Clip and secure points
TLIW2037
Delivered by RTOsVaries by providerView unit
Study individual subjects from this qualification
Not ready for the full qualification? Study a single subject and credit it toward this course.
