Certificate III in Rail Customer Service

Manage conflict

SITXCOM010

Apply awareness of railway fundamentals

TLIB3118

Complete workplace documents

TLIE3022

Apply local incident response procedures

TLIF3085

Apply positive behaviours in the workplace

TLIG3003

Provide customer service in rail operations

TLII3022

Deliver and monitor a service to customers

BSBOPS304

Organise personal work priorities

BSBPEF301

Provide basic emergency life support

HLTAID010

Provide First Aid

HLTAID011

Operate as part of an emergency control organisation

PUAFER005

Respond and rectify rail traffic autonomous operations

TLIB0007

Close down rail traffic from autonomous operations

TLIC0005

Set up rail traffic for autonomous operation

TLIC0006

Identify and respond to signals and trackside signs

TLIC0016

Apply safety critical communications in the rail environment

TLIF0008

Recognise the impact of human capabilities/limitations on human performance in a rail environment

TLIF0015

Safely access the rail corridor

TLIF0020

Follow work health and safety procedures

TLIF0025

Perform lookout duties

TLIF0027

Apply fatigue management strategies

TLIF2010

Apply awareness of safeworking rules and regulations

TLIF2062

Implement and monitor work health and safety procedures

TLIF3003

Apply safeworking rules and regulations to rail functions

TLIF3058

Lead a work team

TLIG0002

Operate signal panel or equipment

TLIL3072

Maintain security of railway property and revenue

TLIO0004

Provide revenue protection measures

TLIO0005

Manage disruptive and/or unlawful behaviour

TLIO3012

Advise on and construct fares for customers

TLIP0002

Ensure the confidentiality, privacy and security of customer information

TLIP0003

Participate in environmentally sustainable work practices

TLIU2012

Clip and secure points

TLIW2037

Provide First Aid

HLTAID011

Edway Training