Certificate II in Retail Services
SIR20216
Duke Education in VIC offers Certificate II in Retail Services (SIR20216), a nationally recognised AQF Level 2 qualification.
Duke Education
Unclaimed listingPrivate RTO · RTO 22497
1.0(2 reviews)
Course details · domestic students
Government data
- ATAR requirement
- No ATAR — entry by application
- Qualification level
- AQF Level 2
Entry requirements and how you'll study
Duke Education offers Certificate II in Retail Services in VIC.
The price on this page is what Duke Education has published for Certificate II in Retail Services. It may be a local fee, an overseas fee, or a funded amount. Books, exams, and a funded place can cost more, so ask what you would pay.
Entry requirements
Duke Education has not listed entry rules for Certificate II in Retail Services. Ask them about past study, English, and any interview before you apply.
Use enquire to ask Duke Education about start dates, study mode, and how to get into Certificate II in Retail Services.
What you'll learn
The study plan includes Engage the customer, Communicate in the workplace to support team and customer outcomes, Work effectively in a service environment, Organise personal work requirements, Advise on products and services, and Identify and respond to security risks. Open a unit to see what it covers.
What you'll learn
7 core units · 12 electives available
Core units
· All core units must be completed- SIRXCEG001Engage the customerCORE
- SIRXCOM001Communicate in the workplace to support team and customer outcomesCORE
- SIRXIND001Work effectively in a service environmentCORE
- SIRXIND003Organise personal work requirementsCORE
- SIRXPDK001Advise on products and servicesCORE
- SIRXRSK001Identify and respond to security risksCORE
- SIRXWHS002Contribute to workplace health and safetyCORE
Group Electives
· select units from this group to complete the qualification- BSBWOR204Use business technologyELECTIVE
- FSKLRG09Use strategies to respond to routine workplace problemsELECTIVE
- SIRRFSA001Handle food safely in a retail environmentELECTIVE
- SIRRINV001Receive and handle retail stockELECTIVE
- SIRRMER001Produce visual merchandise displaysELECTIVE
- SIRRMER002Merchandise food productsELECTIVE
- SIRXCEG008Manage disrespectful, aggressive or abusive customersELECTIVE
- SIRXIND002Organise and maintain the store environmentELECTIVE
- SIRXIND004Plan a career in the retail industryELECTIVE
- SIRXOSM001Identify and review social media and online platforms for organisational useELECTIVE
- SIRXPDK002Advise on food products and servicesELECTIVE
- SIRXSLS002Follow point-of-sale proceduresELECTIVE
Source: training.gov.au
Where will it lead me?
Career outcomes