SIRXCEG008·Nationally recognised unit of competency.
A single unit of competency. Completing it does not award a qualification — it counts toward the qualifications listed below.
Full elements, performance criteria and assessment requirements for SIRXCEG008 are published on training.gov.au and are not yet ingested for this unit. The sections above render only where that detail exists.
Manage disrespectful, aggressive or abusive customers (SIRXCEG008) is a nationally recognised unit of competency. This page explains how the unit is packaged in Australian qualifications and where to compare registered providers, using training.gov.au open data.
Completing this unit on its own does not award a qualification. It can count toward a nationally recognised qualification when a registered training organisation includes it in that qualification's packaging rules.
AustralianCourses currently lists 17 qualifications that include Manage disrespectful, aggressive or abusive customers, including Certificate II in Retail Services, Certificate IV in Optical Dispensing, Certificate III in Hospitality (Restaurant Front of House) and Certificate III in Travel. Open a qualification page to see which providers deliver it.
Unit codes, titles and packaging relationships on this page come from government open data on training.gov.au. Elements, performance criteria and assessment requirements are shown only when they have been ingested. Confirm the current release on training.gov.au before enrolling.
17 qualifications include this unit
