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Management and Commerce · AQF Level 2
Certificate II in Retail Services
SIR20216
178 providers8 of 178 providers offer government funding
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Units of competency in this qualification
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
- Unit of competencyCORE
Engage the customer
SIRXCEG001
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Communicate in the workplace to support team and customer outcomes
SIRXCOM001
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Work effectively in a service environment
SIRXIND001
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Organise personal work requirements
SIRXIND003
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Advise on products and services
SIRXPDK001
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Identify and respond to security risks
SIRXRSK001
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Contribute to workplace health and safety
SIRXWHS002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Use business technology
BSBWOR204
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Use strategies to respond to routine workplace problems
FSKLRG09
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Handle food safely in a retail environment
SIRRFSA001
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Receive and handle retail stock
SIRRINV001
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Produce visual merchandise displays
SIRRMER001
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Merchandise food products
SIRRMER002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Manage disrespectful, aggressive or abusive customers
SIRXCEG008
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Organise and maintain the store environment
SIRXIND002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Plan a career in the retail industry
SIRXIND004
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Identify and review social media and online platforms for organisational use
SIRXOSM001
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Advise on food products and services
SIRXPDK002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Follow point-of-sale procedures
SIRXSLS002
Delivered by RTOsVaries by providerView unit