Certificate II in Retail Services
SIR20216
SMYL Community Services in WA offers Certificate II in Retail Services (SIR20216), a nationally recognised AQF Level 2 qualification.
SMYL Community Services
Tier 2Private RTO · WA
4.4· 17 reviews
Domestic fee · Full qualification
- ATAR requirement
- No ATAR — entry by application
Entry requirements and how you'll study
SMYL Community Services offers Certificate II in Retail Services in WA.
The price on this page is what SMYL Community Services has published for Certificate II in Retail Services. It may be a local fee, an overseas fee, or a funded amount. Books, exams, and a funded place can cost more, so ask what you would pay.
Entry requirements
SMYL Community Services has not listed entry rules for Certificate II in Retail Services. Ask them about past study, English, and any interview before you apply.
Use enquire to ask SMYL Community Services about start dates, study mode, and how to get into Certificate II in Retail Services.
What you'll learn
The study plan includes Engage the customer, Communicate in the workplace to support team and customer outcomes, Work effectively in a service environment, Organise personal work requirements, Advise on products and services, and Identify and respond to security risks. Open a unit to see what it covers.
Career outcome
Occupation this qualification leads to
- Sales Assistant (General)OSCA 631131
Subjects & units of competency
7 core units · 12 electives available
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
Core units
· All core units must be completed- SIRXCEG001
Engage the customer
CORE - SIRXCOM001
Communicate in the workplace to support team and customer outcomes
CORE - SIRXIND001
Work effectively in a service environment
CORE - SIRXIND003
Organise personal work requirements
CORE - SIRXPDK001
Advise on products and services
CORE - SIRXRSK001
Identify and respond to security risks
CORE - SIRXWHS002
Contribute to workplace health and safety
CORE
Group Electives
· select units from this group to complete the qualification- BSBWOR204
Use business technology
ELECTIVE - FSKLRG09
Use strategies to respond to routine workplace problems
ELECTIVE - SIRRFSA001
Handle food safely in a retail environment
ELECTIVE - SIRRINV001
Receive and handle retail stock
ELECTIVE - SIRRMER001
Produce visual merchandise displays
ELECTIVE - SIRRMER002
Merchandise food products
ELECTIVE - SIRXCEG008
Manage disrespectful, aggressive or abusive customers
ELECTIVE - SIRXIND002
Organise and maintain the store environment
ELECTIVE - SIRXIND004
Plan a career in the retail industry
ELECTIVE - SIRXOSM001
Identify and review social media and online platforms for organisational use
ELECTIVE - SIRXPDK002
Advise on food products and services
ELECTIVE - SIRXSLS002
Follow point-of-sale procedures
ELECTIVE