Certificate II in Retail Services
SIR20216
Vocational Training Services (VTS) in WA offers Certificate II in Retail Services (SIR20216), a nationally recognised AQF Level 2 qualification.
Vocational Training Services (VTS)
Tier 2Private RTO · WA
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Domestic fee · Full qualification
- ATAR requirement
- No ATAR — entry by application
Career outcome
Mapped ANZSCO occupation
- Sales Assistant (General)ANZSCO 621111
- Sales Assistants (General)ANZSCO 6211
Subjects & units of competency
7 core units · 12 electives available
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
Core units
· All core units must be completed- SIRXCEG001
Engage the customer
CORE - SIRXCOM001
Communicate in the workplace to support team and customer outcomes
CORE - SIRXIND001
Work effectively in a service environment
CORE - SIRXIND003
Organise personal work requirements
CORE - SIRXPDK001
Advise on products and services
CORE - SIRXRSK001
Identify and respond to security risks
CORE - SIRXWHS002
Contribute to workplace health and safety
CORE
Group Electives
· select units from this group to complete the qualification- BSBWOR204
Use business technology
ELECTIVE - FSKLRG09
Use strategies to respond to routine workplace problems
ELECTIVE - SIRRFSA001
Handle food safely in a retail environment
ELECTIVE - SIRRINV001
Receive and handle retail stock
ELECTIVE - SIRRMER001
Produce visual merchandise displays
ELECTIVE - SIRRMER002
Merchandise food products
ELECTIVE - SIRXCEG008
Manage disrespectful, aggressive or abusive customers
ELECTIVE - SIRXIND002
Organise and maintain the store environment
ELECTIVE - SIRXIND004
Plan a career in the retail industry
ELECTIVE - SIRXOSM001
Identify and review social media and online platforms for organisational use
ELECTIVE - SIRXPDK002
Advise on food products and services
ELECTIVE - SIRXSLS002
Follow point-of-sale procedures
ELECTIVE