SIR20216
Work & Training in TAS offers Certificate II in Retail Services (SIR20216), a nationally recognised AQF Level 2 qualification. Government subsidised places may be available.
Work & Training
Tier 2Private RTO · TAS
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This course (or skill set) may be supported under a Skills Tasmania fund. These funds are grant-based and demonstrated-need-driven rather than an open entitlement, so availability varies by provider and round. Confirm current funding availability with the provider.
Work & Training offers Certificate II in Retail Services in TAS.
The price on this page is what Work & Training has published for Certificate II in Retail Services. It may be a local fee, an overseas fee, or a funded amount. Books, exams, and a funded place can cost more, so ask what you would pay.
Work & Training has not listed entry rules for Certificate II in Retail Services. Ask them about past study, English, and any interview before you apply.
Use enquire to ask Work & Training about start dates, study mode, and how to get into Certificate II in Retail Services.
The study plan includes Engage the customer, Communicate in the workplace to support team and customer outcomes, Work effectively in a service environment, Organise personal work requirements, Advise on products and services, and Identify and respond to security risks. Open a unit to see what it covers.
Occupation this qualification leads to
7 core units · 12 electives available
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
Engage the customer
CORECommunicate in the workplace to support team and customer outcomes
COREWork effectively in a service environment
COREOrganise personal work requirements
COREAdvise on products and services
COREIdentify and respond to security risks
COREContribute to workplace health and safety
COREUse business technology
ELECTIVEUse strategies to respond to routine workplace problems
ELECTIVEHandle food safely in a retail environment
ELECTIVEReceive and handle retail stock
ELECTIVEProduce visual merchandise displays
ELECTIVEMerchandise food products
ELECTIVEManage disrespectful, aggressive or abusive customers
ELECTIVEOrganise and maintain the store environment
ELECTIVEPlan a career in the retail industry
ELECTIVEIdentify and review social media and online platforms for organisational use
ELECTIVEAdvise on food products and services
ELECTIVEFollow point-of-sale procedures
ELECTIVE