SIR20216
Work & Training in TAS offers Certificate II in Retail Services (SIR20216), a nationally recognised AQF Level 2 qualification. Government subsidised places may be available.
Work & Training
Tier 2Private RTO · TAS
0.0· 0 reviews
This course (or skill set) may be supported under a Skills Tasmania fund. These funds are grant-based and demonstrated-need-driven rather than an open entitlement, so availability varies by provider and round. Confirm current funding availability with the provider.
Mapped ANZSCO occupation
7 core units · 12 electives available
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
Engage the customer
CORECommunicate in the workplace to support team and customer outcomes
COREWork effectively in a service environment
COREOrganise personal work requirements
COREAdvise on products and services
COREIdentify and respond to security risks
COREContribute to workplace health and safety
COREUse business technology
ELECTIVEUse strategies to respond to routine workplace problems
ELECTIVEHandle food safely in a retail environment
ELECTIVEReceive and handle retail stock
ELECTIVEProduce visual merchandise displays
ELECTIVEMerchandise food products
ELECTIVEManage disrespectful, aggressive or abusive customers
ELECTIVEOrganise and maintain the store environment
ELECTIVEPlan a career in the retail industry
ELECTIVEIdentify and review social media and online platforms for organisational use
ELECTIVEAdvise on food products and services
ELECTIVEFollow point-of-sale procedures
ELECTIVE