Certificate IV in Retail Management

Monitor retail store financials

Create a customer-centric culture

Maintain employee relations

Lead a frontline team

Maintain store security

Achieve sales results

Maintain workplace safety

Coordinate implementation of customer service strategies

Process payroll

Promote innovation in a team environment

Implement operational plan

Profile the market

Manage small business finances

Manage small business finances

Work with diverse people

Handle food safely in a retail environment

Supervise a food safety program

Control stock

Coordinate visual merchandising activities

Manage disrespectful, aggressive or abusive customers

Manage workplace responses to disrespectful aggressive or abusive customer behaviour.

Facilitate the change process

Monitor and interpret online data analytics

Prepare digital content

Recruit, select and induct team members

Promote workplace health and wellbeing

Develop personal productivity

Review retail business fundamentals

Use social media to engage customers

Manage promotional activities

Analyse performance of social media and online business tools

Develop a basic website for customer engagement

Develop the retail frontline

Roster staff