Certificate II in Tourism

Source and use information on the tourism and travel industry

Provide customer information and assistance

Interact with customers

Show social and cultural sensitivity

Participate in safe work practices

Apply communication skills

Plan and apply time management

Participate in sustainable work practices

Use business software applications

Work effectively with others

Maintain cleaning storage areas

Clean carpeted floors

Clean hard floors

Clean and maintain amenities

Clean glass surfaces

Clean walls, ceilings and fittings

Monitor collections for changes in condition

Assist with the staging of public activities or events

Use digital technology for short and basic workplace tasks

Provide First Aid

Use hand and power tools

Operate small plant and equipment

Provide general grounds care

Maintain property and structures

Manage disrespectful, aggressive or abusive customers

Maintain ethical and professional standards when using social media and online platforms

Advise on products and services

Sell to the retail customer

Test pool water quality

Clean premises and equipment

Provide housekeeping services to guests

Prepare rooms for guests

Provide accommodation reception services

Provide responsible service of alcohol

Prepare and serve non-alcoholic beverages

Prepare and serve espresso coffee

Interpret aspects of local Australian Indigenous culture

Provide arrival and departure assistance

Source and use information on the holiday park and resort industry

Access and interpret product information

Book tourism products and process documentation

Load and unload a ride

Operate a ride location

Provide visitor information

Source and present information

Provide a briefing or scripted commentary

Process financial transactions

Use hygienic practices for food safety

Receive, store and maintain stock

Conduct basic oral communication in a language other than English

Conduct oral communication in a language other than English

Operate commercial vehicle