Certificate III in Tourism

Source and use information on the tourism and travel industry

Provide service to customers

Show social and cultural sensitivity

Participate in safe work practices

Troubleshoot irrigation systems

Construct low-profile timber or modular retaining walls

Lay paving

Set out site for construction works

Construct landscape features using concrete

Prune shrubs and small trees

Plan and maintain plant displays

Maintain financial records

Plan and apply time management

Participate in sustainable work practices

Use business software applications

Design and produce business documents

Design and produce spreadsheets

Work effectively with others

Maintain cleaning storage areas

Clean carpeted floors

Clean hard floors

Clean and maintain amenities

Clean glass surfaces

Clean window coverings

Clean rooms, furniture and fittings

Clean walls, ceilings and fittings

Monitor and control individual and crowd behaviour to maintain security

Provide First Aid

Provide First Aid in remote or isolated site

Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft)

Apply basic survival skills in the event of vessel abandonment

Use hand and power tools

Operate small plant and equipment

Provide general grounds care

Maintain property and structures

Manage disrespectful, aggressive or abusive customers

Maintain ethical and professional standards when using social media and online platforms

Use social media and online tools

Advise on products and services

Sell to the retail customer

Test pool water quality

Manage pool water quality

Monitor and maintain aquatic facility plant and equipment

SCUBA dive in open water to a maximum depth of 18 metres

Perform diver rescues

Lead SCUBA diving activities

Administer event registrations

Provide event production support

Clean premises and equipment

Provide housekeeping services to guests

Prepare rooms for guests

Provide accommodation reception services

Provide responsible service of alcohol

Prepare and serve non-alcoholic beverages

Prepare and serve espresso coffee

Serve food and beverage

Conduct a product tasting for alcoholic beverages

Provide responsible gambling services

Attend gaming machines

Attend casino gaming machines

Use hygienic practices for hospitality service

Interpret aspects of local Australian Indigenous culture

Lead tour groups

Prepare and present tour commentaries or activities

Develop and maintain the general and regional knowledge required by guides

Research and share information on Australian Indigenous cultures

Prepare specialised interpretive content on flora, fauna and landscape

Prepare specialised interpretive content on marine environments

Prepare specialised interpretive content on cultural and heritage environments

Source and use information on the holiday park and resort industry

Load touring equipment and supplies

Provide outdoor catering

Access and interpret product information

Provide advice on Australian destinations

Sell tourism products or services

Prepare customer quotations

Book tourism products and process documentation

Use a computerised reservations or operations system

Load and unload a ride

Operate a ride location

Operate a games location

Tow and site recreational vehicles

Fill LPG gas cylinders

Provide customer information and assistance

Provide visitor information

Provide lost and found services

Use a computerised booking system

Make bookings and process documentation

Prepare quotations

Source and present information

Provide a briefing or scripted commentary

Address protocol requirements

Respond to a customer in crisis

Process financial transactions

Use hygienic practices for food safety

Coach others in job skills

Receive, store and maintain stock

Purchase goods

Conduct basic oral communication in a language other than English

Conduct oral communication in a language other than English

Identify hazards, assess and control safety risks

Operate four wheel drive vehicle

Operate commercial vehicle

Operate coach/bus