Certificate IV in Travel and Tourism

Source and use information on the tourism and travel industry

Enhance customer service experiences

Show social and cultural sensitivity

Manage conflict

Interpret financial information

Coach others in job skills

Implement and monitor work health and safety practices

Make presentations

Report on financial activity

Assess marketing opportunities

Conduct e-marketing communications

Plan and apply time management

Participate in sustainable work practices

Design and produce business documents

Create electronic presentations

Design and produce complex spreadsheets

Build and maintain business relationships

Write complex documents

Promote workplace cyber security awareness and best practices

Contribute to cyber security incident responses

Provide First Aid

Provide First Aid in remote or isolated site

Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft)

Apply basic survival skills in the event of vessel abandonment

Evaluate building and grounds maintenance and development needs

Coordinate building and grounds maintenance and development

Manage disrespectful, aggressive or abusive customers

Manage workplace responses to disrespectful aggressive or abusive customer behaviour.

Maintain ethical and professional standards when using social media and online platforms

Use social media and online tools

Develop a basic website for customer engagement

Manage pool water quality

Lead tour groups

Prepare and present tour commentaries or activities

Develop and maintain the general and regional knowledge required by guides

Research and share information on Australian Indigenous cultures

Prepare specialised interpretive content on flora, fauna and landscape

Prepare specialised interpretive content on marine environments

Prepare specialised interpretive content on cultural and heritage environments

Coordinate and operate tours

Source and use information on the holiday park and resort industry

Package tourism products

Develop interpretive activities

Coordinate and operate sustainable tourism activities

Develop in-house recreational activities

Load touring equipment and supplies

Provide outdoor catering

Allocate tour or activity resources

Set up and operate a camp site

Operate tours in a remote area

Access and interpret product information

Provide advice on international destinations

Provide advice on Australian destinations

Sell tourism products or services

Prepare customer quotations

Book tourism products and process documentation

Use a computerised reservations or operations system

Source airfares and issue tickets for domestic flights

Construct international airfares

Construct advanced international airfares

Provide specialist advice on cruises

Provide visitor information

Use a computerised booking system

Make bookings and process documentation

Prepare quotations

Address protocol requirements

Respond to a customer in crisis

Process financial transactions

Manage finances within a budget

Roster staff

Lead and manage people

Purchase goods

Conduct oral communication in a language other than English

Read and write information in a language other than English

Monitor work operations

Coordinate production of brochures and marketing materials

Create a promotional display or stand

Plan and implement sales activities

Coordinate marketing activities

Participate in cooperative online marketing initiatives

Identify hazards, assess and control safety risks

Operate four wheel drive vehicle

Operate commercial vehicle

Operate coach/bus