Certificate II in Rail Customer Service
TLI22321
Centre For Excellence in Rail Training in VIC offers Certificate II in Rail Customer Service (TLI22321), a nationally recognised AQF Level 2 qualification.
Centre For Excellence in Rail Training
Unclaimed listingPrivate RTO · RTO 51333
Course details · domestic students
Government data
- Qualification level
- AQF Level 2
Entry requirements and how you'll study
Centre For Excellence in Rail Training offers Certificate II in Rail Customer Service in VIC.
The price on this page is what Centre For Excellence in Rail Training has published for Certificate II in Rail Customer Service. It may be a local fee, an overseas fee, or a funded amount. Books, exams, and a funded place can cost more, so ask what you would pay.
Entry requirements
Centre For Excellence in Rail Training has not listed entry rules for Certificate II in Rail Customer Service. Ask them about past study, English, and any interview before you apply.
Use enquire to ask Centre For Excellence in Rail Training about start dates, study mode, and how to get into Certificate II in Rail Customer Service.
What you'll learn
The study plan includes Apply awareness of railway fundamentals, Process workplace documentation, Participate in basic workplace communication, Use communications systems, Follow work health and safety procedures, and Work effectively with others in a team. Open a unit to see what it covers.
What you'll learn
7 core units · 28 electives available
Core units
· All core units must be completed- TLIB3118Apply awareness of railway fundamentalsCORE
- TLIE0002Process workplace documentationCORE
- TLIE1003Participate in basic workplace communicationCORE
- TLIE2007Use communications systemsCORE
- TLIF0025Follow work health and safety proceduresCORE
- TLIG0003Work effectively with others in a teamCORE
- TLII3022Provide customer service in rail operationsCORE
Group Electives
· select units from this group to complete the qualification- BSBOPS203Deliver a service to customersELECTIVE
- CHCCCS020Respond effectively to behaviours of concernELECTIVE
- HLTAID010Provide basic emergency life supportELECTIVE
- HLTAID011Provide First AidELECTIVE
- SITHFAB002Provide responsible service of alcoholELECTIVE
- SITHFAB021Provide responsible service of alcoholELECTIVE
- SITXFSA001Use hygienic practices for food safetyELECTIVE
- SITXFSA005Use hygienic practices for food safetyELECTIVE
- TLIB0015Clean transportation units and facilities for passenger useELECTIVE
- TLIC0016Identify and respond to signals and trackside signsELECTIVE
- TLID0020Shift materials safely using manual handling methodsELECTIVE
- TLIE0009Carry out basic workplace calculationsELECTIVE
- TLIF0008Apply safety critical communications in the rail environmentELECTIVE
- TLIF0020Safely access the rail corridorELECTIVE
- TLIF2006Apply accident-emergency proceduresELECTIVE
- TLIF2010Apply fatigue management strategiesELECTIVE
- TLIF2018Operate firefighting equipmentELECTIVE
- TLIF2062Apply awareness of safeworking rules and regulationsELECTIVE
- TLIG2007Work in a socially diverse environmentELECTIVE
- TLII0007Provide assistance to customers with specific needsELECTIVE
- TLII2015Operate the on-train buffet carELECTIVE
- TLIK2003Apply keyboard skillsELECTIVE
- TLIK2010Use infotechnology devices in the workplaceELECTIVE
- TLIL2048Prepare for train departureELECTIVE
- TLIO0005Provide revenue protection measuresELECTIVE
- TLIP0002Advise on and construct fares for customersELECTIVE
- TLIP0003Ensure the confidentiality, privacy and security of customer informationELECTIVE
- TLIU2012Participate in environmentally sustainable work practicesELECTIVE
Source: training.gov.au
Where will it lead me?
Career outcomes