Certificate II in Rail Customer Service
TLI22321
Centre For Excellence in Rail Training in VIC offers Certificate II in Rail Customer Service (TLI22321), a nationally recognised AQF Level 2 qualification.
Centre For Excellence in Rail Training
Tier 2Private RTO · VIC
0.0· 0 reviews
Domestic fee · Full qualification
- ATAR requirement
- No ATAR — entry by application
Career outcome
Mapped ANZSCO occupation
- Railways AssistantANZSCO 899917
Subjects & units of competency
7 core units · 28 electives available
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
Core units
· All core units must be completed- TLIB3118
Apply awareness of railway fundamentals
CORE - TLIE0002
Process workplace documentation
CORE - TLIE1003
Participate in basic workplace communication
CORE - TLIE2007
Use communications systems
CORE - TLIF0025
Follow work health and safety procedures
CORE - TLIG0003
Work effectively with others in a team
CORE - TLII3022
Provide customer service in rail operations
CORE
Group Electives
· select units from this group to complete the qualification- BSBOPS203
Deliver a service to customers
ELECTIVE - CHCCCS020
Respond effectively to behaviours of concern
ELECTIVE - HLTAID010
Provide basic emergency life support
ELECTIVE - HLTAID011
Provide First Aid
ELECTIVE - SITHFAB002
Provide responsible service of alcohol
ELECTIVE - SITHFAB021
Provide responsible service of alcohol
ELECTIVE - SITXFSA001
Use hygienic practices for food safety
ELECTIVE - SITXFSA005
Use hygienic practices for food safety
ELECTIVE - TLIB0015
Clean transportation units and facilities for passenger use
ELECTIVE - TLIC0016
Identify and respond to signals and trackside signs
ELECTIVE - TLID0020
Shift materials safely using manual handling methods
ELECTIVE - TLIE0009
Carry out basic workplace calculations
ELECTIVE - TLIF0008
Apply safety critical communications in the rail environment
ELECTIVE - TLIF0020
Safely access the rail corridor
ELECTIVE - TLIF2006
Apply accident-emergency procedures
ELECTIVE - TLIF2010
Apply fatigue management strategies
ELECTIVE - TLIF2018
Operate firefighting equipment
ELECTIVE - TLIF2062
Apply awareness of safeworking rules and regulations
ELECTIVE - TLIG2007
Work in a socially diverse environment
ELECTIVE - TLII0007
Provide assistance to customers with specific needs
ELECTIVE - TLII2015
Operate the on-train buffet car
ELECTIVE - TLIK2003
Apply keyboard skills
ELECTIVE - TLIK2010
Use infotechnology devices in the workplace
ELECTIVE - TLIL2048
Prepare for train departure
ELECTIVE - TLIO0005
Provide revenue protection measures
ELECTIVE - TLIP0002
Advise on and construct fares for customers
ELECTIVE - TLIP0003
Ensure the confidentiality, privacy and security of customer information
ELECTIVE - TLIU2012
Participate in environmentally sustainable work practices
ELECTIVE