Diploma of Hospitality Management

Enhance customer service experiences

Develop and manage quality customer service practices

Manage conflict

Manage finances within a budget

Prepare and monitor budgets

Identify and manage legal risks and comply with law

Roster staff

Lead and manage people

Monitor work operations

Establish and conduct business relationships

Implement and monitor work health and safety practices

Make presentations

Establish operational strategies and procedures for new business ventures

Report on financial activity

Process payroll

Manage payroll

Analyse and present research information

Assess marketing opportunities

Manage business operational plans

Manage business risk

Develop workplace policies and procedures for sustainability

Design and produce business documents

Create electronic presentations

Design and produce complex spreadsheets

Lead diversity and inclusion

Manage meetings

Maintain cleaning storage areas

Clean carpeted floors

Clean hard floors

Clean and maintain amenities

Clean glass surfaces

Clean window coverings

Clean rooms, furniture and fittings

Clean walls, ceilings and fittings

Monitor and control access and exit of persons and vehicles from premises

Monitor and control individual and crowd behaviour to maintain security

Plan provision of close protection services

Provide First Aid

Maintain ethical and professional standards when using social media and online platforms

Analyse performance of social media and online business tools

Develop and manage social media and online strategies

Manage risk to organisational reputation in an online setting

Develop an ecommerce strategy

Source and use information on the events industry

Plan in-house events

Manage event production components

Manage on-site event operations

Clean premises and equipment

Provide housekeeping services to guests

Prepare rooms for guests

Launder linen and guest clothes

Provide porter services

Provide valet services

Conduct night audit

Provide accommodation reception services

Prepare dishes using basic methods of Asian cookery

Prepare Asian appetisers and snacks

Prepare Asian stocks and soups

Prepare Asian sauces, dips and accompaniments

Prepare Asian salads

Prepare Asian rice and noodles

Prepare curry pastes and powders

Prepare Asian cooked dishes

Prepare Asian desserts

Prepare Japanese cooked dishes

Prepare sashimi

Prepare sushi

Produce Japanese desserts

Prepare dim sum

Prepare Chinese roast meat and poultry dishes

Prepare tandoori dishes

Prepare Indian breads

Prepare Indian sweetmeats

Prepare Indian pickles and chutneys

Use food preparation equipment

Prepare and present sandwiches

Package prepared foodstuffs

Prepare dishes using basic methods of cookery

Prepare appetisers and salads

Prepare stocks, sauces and soups

Prepare vegetable, fruit, eggs and farinaceous dishes

Prepare vegetarian and vegan dishes

Produce cook-chill and cook-freeze foods

Re-thermalise chilled and frozen foods

Prepare poultry dishes

Prepare meat dishes

Prepare seafood dishes

Produce and serve food for buffets

Produce pates and terrines

Prepare and serve cheese

Produce cakes, pastries and breads

Prepare food to meet special dietary requirements

Work effectively as a cook

Prepare specialised food items

Provide responsible service of alcohol

Operate a bar

Prepare and serve non-alcoholic beverages

Prepare and serve espresso coffee

Provide room service

Serve food and beverage

Operate and monitor cellar systems

Conduct a product tasting for alcoholic beverages

Prepare and serve cocktails

Provide advice on beers, spirits and liqueurs

Provide advice on Australian wines

Provide advice on imported wines

Provide table service of food and beverage

Provide silver service

Provide advice on food

Provide advice on food and beverage matching

Plan and monitor espresso coffee service

Manage the sale or service of wine

Provide responsible gambling services

Attend gaming machines

Operate a TAB outlet

Conduct Keno games

Analyse and report on gaming machine data

Deal Baccarat games

Conduct Big Wheel games

Deal Blackjack games

Deal Poker games

Deal Pontoon games

Conduct Rapid Roulette games

Conduct Roulette games

Attend casino gaming machines

Deal Caribbean Stud games

Deal Casino War games

Deal Mississippi Stud games

Conduct Rapid Baccarat games

Conduct Rapid Big Wheel games

Deal Three Card Poker games

Use hygienic practices for hospitality service

Source and use information on the hospitality industry

Work effectively in hospitality service

Plan and implement service of buffets

Develop recipes for special dietary requirements

Plan cooking operations

Plan catering for events or functions

Design and cost menus

Select catering systems

Produce cakes

Produce specialised cakes

Produce pastries

Produce yeast-based bakery products

Produce petits fours

Produce desserts

Prepare and model marzipan

Produce chocolate confectionery

Model sugar-based decorations

Design and produce sweet showpieces

Package tourism products

Coordinate and operate sustainable tourism activities

Develop in-house recreational activities

Research and analyse tourism data

Access and interpret product information

Sell tourism products or services

Provide visitor information

Provide lost and found services

Provide club reception services

Use a computerised booking system

Prepare quotations

Address protocol requirements

Respond to a customer in crisis

Process financial transactions

Interpret financial information

Use hygienic practices for food safety

Participate in safe food handling practices

Transport and store food

Develop and implement a food safety program

Recruit, select and induct staff

Manage volunteers

Monitor staff performance

Receive, store and maintain stock

Purchase goods

Control stock

Conduct oral communication in a language other than English

Read and write information in a language other than English

Coordinate production of brochures and marketing materials

Create a promotional display or stand

Plan and implement sales activities

Coordinate marketing activities

Participate in cooperative online marketing initiatives

Develop and implement marketing strategies

Obtain and manage sponsorship

Identify hazards, assess and control safety risks