Management and commerce · AQF Level 2
Certificate II in Rail Customer Service
TLI22321
Course overview
Certificate II in Rail Customer Service (TLI22321) is an AQF level 2 course in Management and commerce. This page lists who teaches it. You can compare the fee, the place, how you study, and how to get in.
4 providers list this course in NSW, SA, VIC, and WA.
Entry requirements are set by each provider. They can include past study, an English level, work experience, or an interview. Open a listing to see the length, the fee, the campus, and how to ask that provider.
Each provider sets the fee for Certificate II in Rail Customer Service. A listing can show a local price, an overseas price, or both. A funded or fee-free place is there only when that provider offers one. It can depend on where you live and what you have studied before.
Filter by state, study mode, and funding. Then sort by rating, fee, length, or name. Open a listing to see the campus and how to ask about Certificate II in Rail Customer Service.
What you'll learn
The study plan includes Apply awareness of railway fundamentals, Process workplace documentation, Participate in basic workplace communication, Use communications systems, Follow work health and safety procedures, and Work effectively with others in a team.
Career outcomes
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Providers offering this course
Showing 4 of 4
Units of competency in this qualification
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
- Unit of competencyCORE
Apply awareness of railway fundamentals
TLIB3118
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Process workplace documentation
TLIE0002
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Participate in basic workplace communication
TLIE1003
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Use communications systems
TLIE2007
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Follow work health and safety procedures
TLIF0025
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Work effectively with others in a team
TLIG0003
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Provide customer service in rail operations
TLII3022
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Deliver a service to customers
BSBOPS203
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Respond effectively to behaviours of concern
CHCCCS020
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide basic emergency life support
HLTAID010
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide First Aid
HLTAID011
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide responsible service of alcohol
SITHFAB002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide responsible service of alcohol
SITHFAB021
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Use hygienic practices for food safety
SITXFSA001
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Use hygienic practices for food safety
SITXFSA005
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Clean transportation units and facilities for passenger use
TLIB0015
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Identify and respond to signals and trackside signs
TLIC0016
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Shift materials safely using manual handling methods
TLID0020
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Carry out basic workplace calculations
TLIE0009
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply safety critical communications in the rail environment
TLIF0008
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Safely access the rail corridor
TLIF0020
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply accident-emergency procedures
TLIF2006
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply fatigue management strategies
TLIF2010
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Operate firefighting equipment
TLIF2018
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply awareness of safeworking rules and regulations
TLIF2062
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Work in a socially diverse environment
TLIG2007
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide assistance to customers with specific needs
TLII0007
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Operate the on-train buffet car
TLII2015
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply keyboard skills
TLIK2003
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Use infotechnology devices in the workplace
TLIK2010
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Prepare for train departure
TLIL2048
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide revenue protection measures
TLIO0005
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Advise on and construct fares for customers
TLIP0002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Ensure the confidentiality, privacy and security of customer information
TLIP0003
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Participate in environmentally sustainable work practices
TLIU2012
Delivered by RTOsVaries by providerView unit
