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Management and commerce · AQF Level 2
Certificate II in Rail Customer Service
TLI22321
4 providers1 of 4 providers offer government funding
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Units of competency in this qualification
Each unit is nationally recognised. Open a unit to see what it covers and which other qualifications include it.
- Unit of competencyCORE
Apply awareness of railway fundamentals
TLIB3118
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Process workplace documentation
TLIE0002
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Participate in basic workplace communication
TLIE1003
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Use communications systems
TLIE2007
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Follow work health and safety procedures
TLIF0025
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Work effectively with others in a team
TLIG0003
Delivered by RTOsVaries by providerView unit - Unit of competencyCORE
Provide customer service in rail operations
TLII3022
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Deliver a service to customers
BSBOPS203
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Respond effectively to behaviours of concern
CHCCCS020
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide basic emergency life support
HLTAID010
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide First Aid
HLTAID011
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide responsible service of alcohol
SITHFAB002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide responsible service of alcohol
SITHFAB021
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Use hygienic practices for food safety
SITXFSA001
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Use hygienic practices for food safety
SITXFSA005
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Clean transportation units and facilities for passenger use
TLIB0015
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Identify and respond to signals and trackside signs
TLIC0016
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Shift materials safely using manual handling methods
TLID0020
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Carry out basic workplace calculations
TLIE0009
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply safety critical communications in the rail environment
TLIF0008
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Safely access the rail corridor
TLIF0020
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply accident-emergency procedures
TLIF2006
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply fatigue management strategies
TLIF2010
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Operate firefighting equipment
TLIF2018
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply awareness of safeworking rules and regulations
TLIF2062
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Work in a socially diverse environment
TLIG2007
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide assistance to customers with specific needs
TLII0007
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Operate the on-train buffet car
TLII2015
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Apply keyboard skills
TLIK2003
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Use infotechnology devices in the workplace
TLIK2010
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Prepare for train departure
TLIL2048
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Provide revenue protection measures
TLIO0005
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Advise on and construct fares for customers
TLIP0002
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Ensure the confidentiality, privacy and security of customer information
TLIP0003
Delivered by RTOsVaries by providerView unit - Unit of competencyELECTIVE
Participate in environmentally sustainable work practices
TLIU2012
Delivered by RTOsVaries by providerView unit
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